Return Policy Information

Your satisfaction is important to us! We strive to make all of our customers completely satisfied.

Please contact us before returning purchased items. Unused with tags attached or unopened items (ex. pacifiers) may be returned within 30 days of purchase with approval. We will acknowledge receipt of your return via email. Shipping costs are non-refundable. Please contact us at Preemie Proud (850)832-0381 if you have any questions.

Please Note: Personalized items such as burpcloths, baby bags, and nicu travel bags are non-returnable & non-refundable as these are custom orders. If you have questions about any of these custom items, please contact us before placing your order.